Replacement Vehicles


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At Crystal Claims Management an accident which is not your fault can be a stressful’ to can be stressful. So we guarantee you will be assisted in the most efficient way possible, because we know how important it is to get back on the road. We have also tailored our services around this to meet your needs and requirements.

Crystal Claims Management own a wide range of vehicles including Taxis/ private hire (PCO), Mainstream, prestige, executive and commercial vehicles. Majority of our vehicles are less than two years old. If your vehicle is not roadworthy, we endeavour to provide a replacement vehicle to get you back on the road as soon as possible.

We appreciate that driving Taxis/ private hire vehicles (PCO) is a 24 hour operation, and our flexible accident management service is available 24/7 to help you when you need it the most as we understand your livelihood depends on it.

The replacement vehicle will remain with at least until your vehicle has been fully repaired or until you have been paid fully for the damage to your vehicle. If your vehicle is a total loss (write off), we shall recover the full value of your vehicle from the at fault insurer.

We can look after every stage from recovery of your vehicle, provision of a replacement, completion of repairs or settlement where your car is written off.
In addition to replacement vehicles, we also offer the following services below:

Recovery of the damaged vehicle
Secure storage of the damaged vehicle
Engineer inspections and Engineer Reports
Recovery of vehicle damage costs
Liaising with the Third Party Insurers
Assistance with all paper work
Management of repair work