Road Traffic Accident


Crystal Claims Management provides a tailored service to any motorist unfortunate enough to have been involved in a non-fault road traffic accident. We can deal directly with third party insurers meaning your full claim is paid for by the ‘at fault ’driver’s insurer and your insurance excess remains protected.
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In an event of a road traffic accident here are some things you should try and do;

1. Stay calm, If the road is blocked or anyone in your vehicle has suffered any injury at the scene of the accident then call the emergency services without delay, unless there is real injury or risk to the safety of other motorists arising from the accident it is unlikely that the emergency services will attend however do not forget to take a reference before you get off the phone.

2. Do not admit liability under any circumstances. This applies not just at the scene of the accident but also if you receive a telephone call from the other driver or the at fault insurer. Anything that you say to the at fault party will probably be recorded and it may prejudice your claim.

3. At the scene of the accident, you should obtain as many of the following details from the other drivers or any other vehicles involved the collision.

If you have a camera device, take pictures of the scene. Remember to make notes of street names, collision points, and vehicle locations. If it is safe for you to do so take pictures before you move the any vehicles.

Name, address and phone number of all parties involved
Vehicle registration number, make, model and colour of the fault party
Insurance company and policy number.
Name, address and phone number of any witnesses.
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4. Call Crystal Claims Management on 020 8519 8600 or 0800 002 9012. We can provide immediate assistance.

5. Following an accident for which you are not to blame, you are entitled to be put back into the position that you were at immediately before the accident occurred. This means that you have the right to a replacement vehicle, the right to have your vehicle repaired or if the vehicle is a write off then you are entitled to get the pre accident value. We can also advise and assist you with and other losses you have suffered.

6. In the event the other driver did not stop after the accident or did not provide their name, address, vehicle registration number and insurance details, then you should report the accident to the Police.