FAQ's

Crystal Claims Management own and operate a large fleet of vehicles and will provide you with a replacement vehicle of a similar standard as the damaged vehicle to ensure you can continue on with your day with minimal difficulty. We will ensure the vehicle is appropriately licensed and plated so you have absolutely nothing to worry about.

Yes, comprehensive cover is included within our service, subject to signing an agreement including our full terms and agreement of hire and insurance.

As the victim of a non-fault accident you are legally entitled to the service we provide. The costs of any replacement vehicle provided, and repairs undertaken to your car if applicable are sent to the insurance company of the driver who caused the accident. 

If your car is written off as a result of an accident that was not your fault, we can help. We will arrange for a replacement vehicle to be provided to you. Provided you do not have access to a replacement vehicle yourself or you can replace your vehicle from funds available to you, we aim to keep you in the replacement vehicle until you receive and bank a cheque from the third party’s insurance company.

Our fully trained Claims Advisers will discuss the circumstances of your accident with you. At that time we will assess whether there is an identifiable negligent third party and if so we will accept your claim.