FAQ's

Below you will find some frequently asked questions. We hope we have answered some of your questions but if not please contact us.

What replacement transport will I get?

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Crystal Claims Management own and operate a large fleet of vehicles and will provide you with a replacement vehicle of a similar standard as the damaged vehicle to ensure you can continue your business with the minimum of disruption. We will ensure the vehicle is appropriately licensed and plated.
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Who pays for the services you offer?

As the victim of a non-fault accident you are legally entitled to the service we provide. The costs of any replacement vehicle provided, and repairs undertaken to your car if applicable are sent to the insurance company of the driver who caused the accident.
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What will happen if my car is a write off?

If your car is written off as a result of an accident that was not your fault we can help. We will arrange for a replacement vehicle to be provided to you. Provided you do not have access to a replacement vehicle yourself or you can replace your vehicle from funds available to you we aim to keep you in the replacement vehicle until you receive and bank a cheque from the third party’s insurance company.

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How will I have to prove the accident wasn't my fault?

Our fully trained Claim Advisors will discuss the circumstances of your accident with you. At that time we will assess whether there is an identifiable negligent third party and if so we will accept your claim.
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Can you help me even if the accident was my fault?

Yes we can help, contact us for more information
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Can you arrange for the repairs to be carried out to my vehicle?

If your car can be repaired then we can arrange for this to be undertaken by one of our panel of repairers. This means you do not have to make a claim on your own insurance which may result in the loss of your no claims bonus. The cost of the repairs and the inspection of your vehicle prior to repair will be recovered from the insurer of the fault driver.
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Does the replacement vehicle service include insurance?

Yes, comprehensive cover is included within our service, subject to signing an agreement including our full terms and agreement of hire and insurance.

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Are there any mileage restrictions?

No, unlimited mileage is included with our service